SME Collect

Company: FCMB

Product: SME Collect

Industry: Banking

The Problem

Today, businesses face several challenges in managing their collections and related processes. Common issues include reliability gaps in mainstream payment options, the inability to seamlessly track collections, reconciliation difficulties, inefficient collection methods, and strained relationships with business partners. These problems negatively affect collection efforts, liquidity, and debt management, leading to inefficiencies that threaten long-term business sustainability.

Businesses urgently require a solution that can resolve these core issues, allowing them to:

Instantly set up collection points and payment options
Seamlessly track customer payments
Automatically reconcile payments
Manage multiple store locations
Strengthen relationships with key customers
Access customer and business insights for data-driven marketing strategies

Solution

To address these business challenges, we developed a comprehensive digital collection solution that streamlines multiple business processes and drives efficiency. Key features of this solution include:

The ability to set up stores or sales locations easily
Creation of collection accounts for each store
Digital payment collection
Management of multiple stores and sales points
Creation and management of digital stores
Product management and transaction recording
Order management and partner onboarding
Invoicing and payment tracking
Access to real-time reports and business insights
Payment notifications and automated reminders
User management with access control
Efficient handling of customer complaints

This digital solution empowers businesses to simplify their operations, enhance user experience, and optimize business performance.

Temidayo’ s Project Achievements and Contributions

Project Planning:
Conducted initial feasibility studies, defined project scope, and developed a comprehensive project plan outlining tasks, timelines, and resource needs.

Team Coordination:
Led a cross-functional project team composed of developers, QA testers, data analysts, and traders. Facilitated regular team meetings and maintained clear communication channels.

Risk Management:
Identified potential risks, such as system integration challenges, data security issues, and regulatory changes. Developed and implemented strategies to mitigate these risks, minimizing their impact on project timelines and outcomes.

Vendor Management:
Collaborated with external vendors for software procurement, customization, and integration. Negotiated contracts and maintained relationships with vendors throughout the project lifecycle.

Quality Assurance:
Oversaw rigorous testing phases to ensure the stability, performance, and reliability of the digital collection platform. Conducted user acceptance testing (UAT) and incorporated feedback to drive continuous improvement.

Stakeholder Communication:
Provided regular updates on project status to stakeholders, addressing concerns and managing expectations. Facilitated workshops and training sessions to support the smooth adoption of the new platform.

Deployment and Support:
Led the deployment of the digital collection platform in collaboration with IT operations. Offered post-implementation support and troubleshooting to resolve any issues and respond to user queries effectively.